Kick off the Maropost Customer Success Summit with an inspiring opening keynote that sets the stage for the day. Hear from Maropost leadership as they share our vision, strategic direction, and commitment to helping customers grow smarter, faster, and more connected. This session will outline what’s ahead for Maropost and how our evolving platform continues to drive real customer success.

 

Discover how Maropost’s product roadmap is being shaped by customer needs and real-world use cases. This session highlights upcoming innovations and strategic priorities designed to help you work more efficiently, scale with confidence, and deliver stronger customer experiences. Get a clear view of how our long-term vision translates into meaningful value for your business.

Take a deep dive into what’s new and what’s coming next for NETO. This session walks through recently released features and integrations, explaining the benefits they deliver and the customer challenges they were built to solve. Get a preview of upcoming roadmap items, including early concepts and mockups, and learn how they’ll help you run your business more efficiently. We’ll also highlight insights from the Ideas Portal—covering the most requested submissions, what’s already been delivered, and what’s on the roadmap—along with quick wins and fixes that may seem small but can make a big impact on your day-to-day operations.

Take a break and connect over morning tea. Use this time to network with industry peers, exchange ideas with partners, and meet the Maropost team. A relaxed opportunity to share experiences, spark new conversations, and build meaningful connections.

 

Explore the latest updates and upcoming innovations for Retail Express. This session highlights recently released features and integrations, explains the customer challenges they address, and shares what’s next on the roadmap. Get insight into how Retail Express is evolving to support greater efficiency, scalability, and smarter retail operations—so you can stay ahead in a rapidly changing retail landscape.

Hear directly from leading Maropost customers as they share how they get the most out of the platform. This interactive panel explores real-world tips, tricks, and “did you know?” moments, offering practical insights into how top performers work smarter and achieve better results with Maropost. Walk away with ideas you can apply to drive efficiency and performance in your own business.

Discover proven marketing best practices designed to help ecommerce brands turn engagement into revenue. This session explores how modern marketers are creating meaningful customer journeys—from first click to conversion—using smarter automation and AI-driven strategies. With insights aligned to Maropost Marketing Cloud and perspectives on what’s shaping today’s marketing landscape, you’ll walk away with practical ideas to improve performance, scale efficiently, and drive more sales.

Learn how Maropost is transforming the support experience through customer feedback and intelligent automation. This session showcases the work being done locally in Australia to evolve support processes in close collaboration with our customer base, delivering faster, more effective outcomes. You’ll also hear how AI is being applied across Maropost’s knowledge base and support tools—and how you can take advantage of these innovations to resolve issues quicker and get more value from the platform.

We are opening the floor to your questions in this interactive Q&A session. Get direct answers from Maropost leaders and experts, clarify key topics from the day, and share feedback in an open, collaborative discussion.