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Our customers are saying:

“Managing product data used to take days. Now with Maropost, it takes minutes.”

— Tom Lacey, General Manager at Altapac
“Support has been excellent and AI has really simplified ongoing maintenance.”

— David Light, CEO at Icon by Design
“With Merchandising Cloud, the feed is personalized, helping every customer find what’s perfect for them.”

— Lone Sanco, CEO of Lisen.dk
“With visibility across all our stores, we’re confidently never over or understocked”

— Grant Mayo, Founder & CEO ofNutrition Warehouse

Americas Marketing Automation

High Performer
Easiest To Do Business With - Small Business

High Performer
Americas Marketing Automation

High Performer
Transactional Email

High Performer
Users Love Us

What is Maropost Service Cloud?

Maropost Service Cloud is an ecommerce helpdesk software – and part of Maropost’s Unified Commerce platform. It lets you support customers via email, phone, and AI chatbot – while giving your agents a unified view of all customer interactions and purchases across channels and brands. Ultimately, it provides your reps with all the context they need to resolve issues faster and turn support conversations into sales opportunities.
Who is the perfect fit for Maropost Service Cloud?

Maropost Service Cloud is ideal for small to mid-sized ecommerce businesses generating $5 million or more in annual revenue. If you’re looking for a professional helpdesk and ticketing platform – built specifically for ecommerce – that helps you improve customer experience and operational efficiency without increasing headcount, Service Cloud is the right solution. It enables you to scale smarter, unify customer data, and turn more support interactions into revenue-generating opportunities.
How will Maropost Service Cloud improve my customer support?

The success of every support interaction depends heavily on the data available to your agents. Maropost Service Cloud equips your reps with unified customer profiles and full context from previous interactions – so they can resolve issues faster, more effectively, and during a single interaction. This improves your First Contact Resolution (FCR) rates and Customer Satisfaction (CSAT) scores.

On top of that, with an AI chatbot that’s available 24/7, you can provide support around the clock, ensuring your customers get instant assistance whenever they reach out. And what’s more, this customer support automation takes a significant portion of support requests off your team’s shoulders.

How can Maropost Service Cloud improve my sales?

Beyond resolving customers’ issues, every customer support interaction is also an opportunity to drive upselling and cross-selling. With Maropost Service Cloud, your support reps have instant access to each customer’s past purchases, helping them better understand shopping behavior and recommend relevant products at the right time — turning routine callers into repeat customers and transforming your support center into a revenue generator.
Can I use Service Cloud with my existing tech stack?

Absolutely! While Service Cloud is part of Maropost’s unified commerce platform, it also integrates seamlessly with other popular ecommerce platforms through native plug-and-play integrations and APIs. No matter which ecommerce platform you’re currently using, Service Cloud can be a powerful addition to your tech stack.

Commerce Cloud

Unify storefronts, fulfillment, multi-market selling, merchandising, and catalog management – all in one place

Learn more

Marketing Cloud

Build personalized customer journeys and launch cross-channel marketing campaigns across email, SMS, and Meta ads

Learn more

Retail Cloud

Run your entire retail business from one platform – POS, inventory, ecommerce, loyalty, and marketing in sync

Learn more

Merchandising Cloud

Instantly turn more browsers into buyers with AI-powered search and discovery and AI-driven product recommendations

Learn more

Da Vinci

Leverage AI-powered insights, predictive analytics, and autonomous AI agents for smarter automation

Coming soon

What is Maropost Service Cloud?

Maropost Service Cloud is an ecommerce helpdesk software – and part of Maropost’s Unified Commerce platform. It lets you support customers via email, phone, and AI chatbot – while giving your agents a unified view of all customer interactions and purchases across channels and brands. Ultimately, it provides your reps with all the context they need to resolve issues faster and turn support conversations into sales opportunities.
Who is the perfect fit for Maropost Service Cloud?

Maropost Service Cloud is ideal for small to mid-sized ecommerce businesses generating $5 million or more in annual revenue. If you’re looking for a professional helpdesk and ticketing platform – built specifically for ecommerce – that helps you improve customer experience and operational efficiency without increasing headcount, Service Cloud is the right solution. It enables you to scale smarter, unify customer data, and turn more support interactions into revenue-generating opportunities.
How will Maropost Service Cloud improve my customer support?

The success of every support interaction depends heavily on the data available to your agents. Maropost Service Cloud equips your reps with unified customer profiles and full context from previous interactions – so they can resolve issues faster, more effectively, and during a single interaction. This improves your First Contact Resolution (FCR) rates and Customer Satisfaction (CSAT) scores.

On top of that, with an AI chatbot that’s available 24/7, you can provide support around the clock, ensuring your customers get instant assistance whenever they reach out. And what’s more, this customer support automation takes a significant portion of support requests off your team’s shoulders.

How can Maropost Service Cloud improve my sales?

Beyond resolving customers’ issues, every customer support interaction is also an opportunity to drive upselling and cross-selling. With Maropost Service Cloud, your support reps have instant access to each customer’s past purchases, helping them better understand shopping behavior and recommend relevant products at the right time — turning routine callers into repeat customers and transforming your support center into a revenue generator.
Can I use Service Cloud with my existing tech stack?

Absolutely! While Service Cloud is part of Maropost’s unified commerce platform, it also integrates seamlessly with other popular ecommerce platforms through native plug-and-play integrations and APIs. No matter which ecommerce platform you’re currently using, Service Cloud can be a powerful addition to your tech stack.

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This is your moment! Experience what real unified commerce feels like

Our customers are saying:

Americas Marketing Automation

Easiest To Do Business With - Small Business

Americas Marketing Automation

Transactional Email

Users Love Us

One truly unified commerce platform to manage your entire business

Maropost Commerce Cloud

Maropost Retail Cloud

Maropost Marketing Cloud

Maropost Merchandising Cloud

Maropost Service Cloud

Maropost Da Vinci AI*

Frequently asked questions

What is Maropost Service Cloud?

Who is the perfect fit for Maropost Service Cloud?

How will Maropost Service Cloud improve my customer support?

How can Maropost Service Cloud improve my sales?

Can I use Service Cloud with my existing tech stack?

Pair Service Cloud with other Maropost tools to maximize benefits for your business

Commerce Cloud

Marketing Cloud

Retail Cloud

Merchandising Cloud

Da Vinci

The customer service platform built for the way ecommerce works

Frequently asked questions

What is Maropost Service Cloud?

Who is the perfect fit for Maropost Service Cloud?

How will Maropost Service Cloud improve my customer support?

How can Maropost Service Cloud improve my sales?

Can I use Service Cloud with my existing tech stack?

This is your moment! Experience what real
unified commerce feels like

One truly unified commerce platform
to manage your entire business

Pair Service Cloud with other Maropost tools
to maximize benefits for your business