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Ecommerce Customer Management

Customer & supplier relationship management

With all your customers, prospects and suppliers being managed in Commerce Cloud, you know that everyone in your organization always has the latest and most up-to-date data.

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Arm your support team with real-time data

Commerce Cloud keeps an account of all your customers and their orders across sales channels, which means that at any interaction point, you have all the information you need to deliver a memorable customer experience.

Built for B2B

Quickly explore each customer’s account to view vital statistics such as purchase history, last contact date, outstanding balance and more. Log contact notes, set automated follow-up and payment reminders to work efficiently with your wholesale clients and build lasting relationships with them.

Additional CRM capabilities baked into our platform

Today’s customers have higher expectations both online and offline than ever before. Meet their expectations across all of your sales channels with our in-depth CRM capability.

Additional CRM capabilities baked into our platform

Today’s customers have higher expectations both online and offline than ever before. Meet their expectations across all of your sales channels with our in-depth CRM capability.
Customer account snapshot
 
Quickly explore each customer’s account to view vital statistics such purchase history, last contact date, outstanding balance and more.
In-depth reporting and analytics
 
Get to know your most valuable customers. Run customer sales reports to track customer success across all sales channels.
Custom customer data fields
 
Collect the precise information you need by extending the native field set with your own custom fields.
Import / Export customer data in bulk
 
Import and export customer data as CSV, TXT or XML file or use our API to connect to 3rd party apps.
Customer groups and custom pricing
 
Classify your customers into groups. Assign different pricing rules and content access privileges to each group.
Integrated support ticket system
 
Streamline your customer service with our direct Zendesk integration. See customer and order data against tickets/emails in Zendesk.
Credit limits and invoice terms
 
Set up credit limits and invoice terms, allowing your most trusted customers to buy on account and pay later
Assign account managers to your B2B customers
 
Assign customer account managers and run sales commission reports to drive better B2B relationships.

Let's grow together

Request a customized demo to experience Maropost in action.