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What is a Third-Party Subprocessor:
A subprocessor is a vendor Maropost uses to process data on behalf of our customers, who are the data controllers of that data.
Maropost’s Process for Contracting with Third-Party Subprocessors
Maropost requires its subprocessors to satisfy equivalent obligations as those required from Maropost (as a Data Processor) as outlined in Maropost’s Data Processing Agreement (DPA), including but not limited to the requirements to:
- process personal data following data controller’s (i.e., Customer’s) documented instructions (as communicated in writing to the relevant subprocessor by Maropost);
- in connection with the subprocessing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, under applicable data protection laws;
- promptly inform Maropost about any security breach; and
- cooperate with Maropost to address requests from data controllers, data subjects, or data protection authorities, as applicable.
Except for as provided below, Maropost owns or controls access to the infrastructure that hosts real-time and stored personal data (should the Customer choose to store such content, e.g., recordings and transcripts). Personal data may be shifted among data centers within a region to ensure Maropost’s performance and availability. Maropost also works with the listed service subprocessors below to provide the noted functionality.
The following table describes the countries and legal entities engaged in the processing and storage of personal data by Maropost acting as a data processor on behalf of its customers, the data controllers.
Name of Sub Processor | Rackspace |
Processing Activities | Storage by Sub-Processor for hosting MTA's and sending of email |
Location of Sub Processor | 1 Fanatical Pl. City of Windcrest San Antonio, TX 78218 |
Compliance Information | https://www.rackspace.com/compliance |
Name of Sub Processor | Google Cloud |
Processing Activities | Storage by Sub-Processor for hosting of the Maropost Marketing Cloud Marketing |
Location of Sub Processor | 1600 Amphitheatre Parkway, Mountain View, California 94043 USA |
Compliance Information | https://cloud.google.com/security/compliance |
Name of Sub Processor | Bandwidth |
Processing Activities | Storage by Sub-Processor for hosting MTA's and sending of email |
Location of Sub Processor | 900 Main Campus Drive, Suite 100, Raleigh, North Carolina 27606 USA |
Compliance Information | https://www.bandwidth.com/legal/ |
Name of Sub Processor | Hubspot |
Processing Activities | Storage by Sub-Processor for marketing and sales processes |
Location of Sub Processor | 25 First Street, 2nd Floor, Cambridge, MA 02141, USA |
Compliance Information | https://legal.hubspot.com/legal-stuff |
Name of Sub Processor | NetSuite (Oracle) |
Processing Activities | Storage by Sub-Processor for billing |
Location of Sub Processor | 500 Oracle Parkway, Redwood Shores, CA 94065, USA |
Compliance Information | https://www.netsuite.com/portal/platform/infrastructure/operational-security.shtml |
Name of Sub Processor | Salesforce |
Processing Activities | Storage by Sub-Processor for support tickets an sales contracts |
Location of Sub Processor | 415 Mission Street, 3rd Floor, San Francisco, CA 94105 |
Compliance Information | https://www.salesforce.com/privacy/overview/ |
Changelog
As our business grows and evolves, the Subprocessors we utilize may also change. We will provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under contractual agreement, along with posting such updates here. Those updates will go into effect 30-days from the day of the change and notice. If you would like to contact us about these changes, please email us at privacy@maropost.com.
