Service Cloud

One queue for every ticket.

Built to resolve, not just log. Service Cloud is ecommerce helpdesk software, available worldwide, with a chatbot that deflects repeat questions. Set it up once. Let it deflect.

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Service Cloud product preview
Multi-channel tickets

Multi-channel tickets

Stop juggling 2-3 separate tools for everyday support requests.

Email, phone, and walk-in requests all land in one ticket queue, filtered, tagged, and triaged from a single screen instead of switching tools per channel.

Commerce context

Commerce context

Resolve order questions up to 50% faster with commerce data built in.

Order and purchase history from Neto, Shopify, or Retail Express appear right in the ticket, so agents never check a second system to answer a question.

AI chatbot deflection

AI chatbot deflection

Automatically resolve up to 75% of repeat questions, no agent needed.

The chatbot answers policy, product, and order-status questions from your knowledge base before they ever become a ticket, and hands off with full context when it can't.

Tickets, one queue

One queue for every channel.
No more switching tools.

Manage email, phone, and walk-in tickets from a single queue instead of separate tools. Filter by status, priority, channel, type, tag, or agent, then bulk-assign or bulk-close across tickets instead of handling one at a time.

Ticket queue

Ticket Queue

Every channel, one list.

A consolidated queue of tickets from email, phone, and walk-in, with subject, contact, date, channel, priority, and status visible at a glance.

Ticket creation

Ticket Creation

Nothing gets missed.

Incoming email to a verified support address becomes a ticket automatically. Phone and walk-in requests are logged manually, with the same fields and triage path.

Full customer context

See the order before you answer the ticket.

Every contact record combines ticket history, engagement timeline, and order data from your commerce platform in one place, so agents never have to check a second system.

Contact overview

Contact Overview

One record, the whole relationship.

A single view of a contact's card, metrics, tickets, orders, and engagement timeline, so agents see response rate, lifetime value, and ticket history without leaving the record.

Commerce integrations

Commerce Integrations

Connect once. Everything syncs itself.

Your commerce platform plugs into Service Cloud through a native integration, not a custom build, so customer and order data sync automatically. Agents get order history and fulfillment status right in the ticket, without lifting a finger.

AI chatbot

Answer the question before it becomes a ticket.

The chatbot answers shopper questions about policies, products, and order status using your existing content as its knowledge base. If it can't resolve something, it hands off to an agent with the full conversation attached, so nothing gets repeated.

Chatbot widget

Chatbot Widget

Deflect first. Escalate with context.

A website widget answers common shopper questions from connected knowledge sources, and creates a ticket with full conversation history only when it can't resolve the issue.

Knowledge base

Knowledge Base

Built in minutes, not weeks.

Crawl the merchant website, upload existing documents, or complete a guided questionnaire, and the chatbot's knowledge base is ready, no support content written from scratch.

UNIFIED COMMERCE

Pair it with the rest of Maropost.

Service Cloud gets more powerful paired with the platform. One login, one account, one contact record, so support isn't working from a separate system.

Integrations

Works with the commerce platform you already run.

Service Cloud pulls customer and order data from the commerce platform you already run, so agents see orders and purchase history without leaving the ticket.

Neto
Retail Express
Shopify

Customer stories

Results customers talk about.

“If we ever had to cut costs, this is the one tool I'd fight to keep.”

Wall Tools

“The support we have received from Maropost has been excellent.”

Icon by Design

“The team always provided quick and knowledgeable support.”

Storiarts

“The team did a great job during the entire process.”

UroTuning

“Maropost's way of working with AI would help me serve my customers better.”

Lisen.dk

“Backend reporting was a major reason we chose Maropost.”

Sturdy Sports

Ready for one queue for every ticket?

See Service Cloud in action, or start running support across email, phone, and walk-in from one queue today.

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Frequently Asked Questions

Straight answers on tickets, chat, and order context in one platform.

Service Cloud is Maropost's ecommerce helpdesk software: a single ticket queue for email, phone, and walk-in support, a contact record with full order history, and an AI chatbot that deflects repeat shopper questions. It's available globally, not limited to one region.

Yes. Service Cloud is helpdesk software with a full ticket lifecycle: creation, filtering, bulk actions, and closure reasons, plus a queue-health dashboard and reply templates for agents.

Yes. The chatbot answers shopper questions about policies, products, and order status on your website using a knowledge base built from your content, and creates a ticket with full conversation context if it can't resolve the issue. It doesn't hand off to a live agent inside the chat window.

Growing ecommerce and retail teams managing support across multiple channels, particularly Neto merchants, since Neto has the deepest chatbot integration, including authenticated order lookup.

Helpdesk software is a system for managing customer support requests: logging tickets, assigning them to agents, tracking status, and reporting on response and resolution times.

An ecommerce helpdesk is customer support software built for online and retail sellers, combining ticketing with order and purchase context from the store's commerce platform.

An omnichannel helpdesk consolidates support requests from multiple channels, like email, phone, and chat, into a single queue, so agents don't have to check separate tools per channel.

AI helpdesk software uses a chatbot or automation to answer common support questions before a human agent gets involved, typically by drawing on a knowledge base of policies, FAQs, and product content.

AI chatbots answer repetitive shopper questions, like return policy or order status, directly on the website, reducing ticket volume and letting agents focus on issues that need a human.

Look for multi-channel ticket support, a clear ticket lifecycle, workload visibility, commerce context if you sell online, and a chatbot that deflects repeat questions without overpromising what it can resolve.